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All requests for iPhone unlock must meet general iPhone unlock eligibility requirements before an iPhone can be unlocked.
General Eligibility Requirements for Unlocking iPhone
AT&T will unlock an iPhone under the following circumstances:
- The person requesting the unlock is:
- a current AT&T customer or
- a former AT&T customer who can provide the phone number or account number for the account
- The iPhone was designed for use on AT&T's network;
- All contract obligations, including any term commitment, associated with the device to be unlocked have been fully satisfied; and
- The iPhone has not been reported lost or stolen.
Additional Information about iPhone Unlocks
Current customers will be allowed five (5) unlocks
per account, per year, so long as their account is in good standing
with no past-due amount or unpaid balance and has been active for at least sixty (60) days.
Former customers will be allowed five (5) unlocks
per former account so long as they owe AT&T no Early Termination Fee
or other unpaid balance.
In addition, AT&T will unlock an iPhone for:
(i) an active and deployed member of the military who is a current
AT&T customer in good standing and is able to provide AT&T with
deployment verification; and (ii) a person who purchased the iPhone from
an authorized location at the "no commitment" price and can provide
proof of purchase.
iPhone Unlock Requests
Requests may take up to 5 to 7 days to complete.
For additional information, refer to Apple's article about unlocking iPhone.
Important Note
AT&T reserves the right to deny any unlock
request that it concludes would result in an abuse of this policy or is
part of an effort to defraud AT&T or its customers. AT&T further
reserves the right to alter this unlocking policy at its discretion
without advance notice.
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